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Mississauga, ON

BigDataInsights.ca

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Mississauga, ON

Customer Service Specialist

Mississauga, Ontario (view on map)

Posted 17 days ago

Job Description

The ideal candidate comes with 3 years of Customer Service/Order Desk experience from a manufacturing environment.

Working Hours:

Monday to Friday 8:00am-5:00pm (only apply if these hours are doable).

Responsibilities:

• Communicate with customers via phone, email and chat
• Must have excellent communication skills (English language)
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Enter orders in AS400 and ensure accuracy
• Coordinate with shipping to make certain product is out and on its way as per deadlines
• Handle any complaints, customer concerns, damaged product and returns
• Data entry in various platforms

Qualifications:

• At least 3- 5 years' of relevant work experience
• Bilingual in German French, Italian or Portuguese is nice to have
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• AS400 or SAP experience
• Strong MS Excel/Outlook and ERP

Compensation: $50,000-$55,000 + Benefits + RRSP